The HDI Annual Conference & Expo is now known as SupportWorld Live 2025. It will take over the MGM Grand in Las Vegas from May 18 to 22 and bring together IT service and support leaders for a week of learning, networking, innovation, and more.
Produced by HDI, this flagship event promises an action-packed experience for anyone who is trying to stay ahead in IT service management.
If you’re planning to exhibit, a custom booth rental is the smart way to make an unforgettable impression on this influential crowd.
In This Blog:
. What SupportWorld Live 2025 covers
. Highlights, speaker lineups, and major tracks
. Why renting a trade show booth is a strategic move
. Booth design strategies to connect with IT professionals
. Why partnering with TrueBlue Exhibits makes all the difference
Table of Contents
SupportWorld Live 2025 is the go-to event for professionals in technical support and service management.
This year’s conference promises a deeper focus on innovation and leadership as well as technology trends shaping the future of IT support.
Dates: May 18 to 22, 2025
Location: MGM Grand, Las Vegas, NV
Who Attends: IT service and support specialists, team leaders, directors, decision-makers, and solution providers
SupportWorld Live is a vibrant environment where forward-thinking practitioners and vendors come together to share solutions and spark ideas. It’s where valuable connections are built.
Three keynote speakers will headline the event, delivering fresh ideas and inspiration:
. Mariana Atencio: Sharing how welcoming authenticity can supercharge careers and strengthen workplace culture.
. Nikolas Badminton: Offering a visionary view into the future of IT service management through 2030 and beyond.
. Juan Bendana: Teaching strategies to turn uncertainty into growth and everyday engagement.
SupportWorld Live 2025 delivers targeted learning through specialized tracks:
. Leading World-Class Teams: Proven strategies to build and maintain high-performing support teams.
. Optimizing the Support Organization: Practical steps for driving operational efficiency and improving processes.
. Achieving Service Excellence: Tools and frameworks for always delivering outstanding service experiences.
. Evolving the Customer and Employee Experience: How to improve satisfaction and engagement across the board.
. Practitioner-Led Case Studies: Real-world insights from brands like Chick-fil-A, the City of Pittsburgh, and Ameritas.
Attendees looking to get certifications or deepen their skills can take advantage of pre-conference training May 18 to 19.
Training opportunities include:
. HDI Support Center Director, Manager, and Team Lead certifications
. Knowledge-Centered Service Principles
. ITIL® 4 Foundation
. AI and Automation for Service and Support
SupportWorld Live’s Expo Hall will display the latest technologies and solutions in IT service management.
Exhibitors can expect:
. Direct access to decision-makers and influencers
. Opportunities to demo products and technologies
. Peer networking and informal conversations that drive leads
The Expo Hall will be a hub of activity throughout the event. It’s the best place to engage and make meaningful connections.
SupportWorld Live builds in plenty of ways to network and connect:
. Welcome Reception in the Expo Hall: A relaxed way to kick off the event and start conversations.
. SupportWorld Live Conference Party: Music, entertainment, and plenty of chances to meet new people.
. Informal Meetups and Meals: Use downtime to spark conversations that turn into real partnerships.
From formal sessions to casual gatherings, networking is ingrained into every part of the event.
. May 18 to 19: Pre-conference workshops and certification courses
. May 20: Opening keynote by Mariana Atencio, Expo Hall opens, Welcome Reception
. May 21: Keynote by Nikolas Badminton, conference sessions, Conference Party
. May 22: Closing keynote by Juan Bendana, awards ceremony, final sessions
Exhibiting at SupportWorld Live 2025 can be a powerful platform to display your solutions and connect with top IT service and support professionals. If it’s your first time on the show floor, a strong strategy will make all the difference.
Here’s how to set yourself up for success:
Start with a sharp message. Define what makes your brand stand out and what problems you solve. Make sure every team member can explain this confidently in a few sentences for the SupportWorld Live audience.
An attractive and open booth layout makes it simpler for attendees to engage. Stick to clear branding and eye-catching visuals. Add hands-on elements that invite exploration without feeling cluttered.
Booth staff should be well-informed and proactive. Train them to start conversations and be welcoming. They should listen carefully and stay professional throughout the event.
Use email, social media, and event tools to announce your booth details ahead of time and keep the buzz going during the show.
Have a clear follow-up plan to continue conversations and move new connections ahead while interest is high.
Save Time and Budget
Owning a booth involves hidden costs like storage, maintenance, repairs, etc. Renting gets rid of those burdens. You can reallocate your budget toward marketing and lead generation.
Fresh Designs Every Year
Your booth can be updated just like the tech industry keeps changing. Renting a booth lets you refresh your look year after year. Your brand stays current and aligned with industry trends.
Adaptable Layouts
Rental booths can be modified to fit different booth sizes and venue layouts. You can make the most of your assigned space without compromise.
Targeted Messaging
Customize every element of your booth, be it graphics or tech features, to match the audience at SupportWorld Live and their focus on ITSM, innovation, and operational excellence.
Your booth design should look good and also pull people in and start conversations.
. Bold visuals and messaging that highlight your solutions
. Open layouts designed for natural flow and easy conversations
. Tech features like touchscreens, product demo areas, and LED displays
. Hands-on experiences to show, not just tell, what your technology can do
When you exhibit at SupportWorld Live, execution matters as much as design.
TrueBlue Exhibits helps brands stand out by providing complete and customized trade show booth rentals that are designed for maximum impact.
What you can expect from us:
. Clear Pricing: All-inclusive quotes with no hidden costs or surprise fees.
. Custom Designs: Booths built to match your branding, messaging, and event strategy.
. Complete Project Management: We manage design, production, logistics, setup, and takedown.
. Local Expertise: Our Las Vegas team knows the MGM Grand venue and handles all on-site details.
. Interactive Features: LED walls, digital demos, and tech-driven engagement options built right in.
We create booths that draw attention and also facilitate meaningful conversations that ultimately lead to substantial business prospects. You’ll walk into SupportWorld Live with a booth that’s ready to deliver results.
A custom exhibit from TrueBlue Exhibits can give you the presence you need to attract foot traffic, start valuable conversations, hit your event goals, etc.
Reach out to us today to start planning your SupportWorld Live trade show booth rental in Las Vegas. Look distinct on the trade show floor and make an impact that lasts long after the event closes.
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